Return window

We do not offer a general return window for change of mind or buyer's remorse. Claims under the limited exceptions below must be submitted within 48 hours of delivery.

Ineligible returns

We do not accept returns, refunds, or exchanges for:

• Buyer's remorse or change of mind

• Market price fluctuation after purchase

• Disagreement with a third-party grading company's assigned grade

• Subjective preferences regarding centering, gloss, or eye appeal that were visible in the listing photos

Eligible exceptions

Notwithstanding the above, we will provide a replacement or refund, at our discretion, only in these cases:

Damaged in transit: The item arrives physically damaged in a way consistent with packaging failure. Contact us within 48 hours of delivery with photos of the item and its packaging.

Wrong item shipped: You received a materially different item than what you ordered (for example, wrong player, wrong card, wrong memorabilia, or wrong grading/authentication holder).

Undisclosed material defect: The item has a defect or alteration not visible in the listing photos or disclosed in the listing description (for example, trimming, undisclosed repair or restoration, or an authenticity issue not caught at listing).

Condition requirements

For approved exception claims, we may require the item to be returned in its original condition, including any grading holder, labels, and packaging materials we specify, before issuing a refund or replacement. Items that have been altered, reholdered, or further damaged after delivery may be ineligible.

Who pays return shipping

If we approve a return under an eligible exception and ask you to send the item back, Mascot Marketplace will cover reasonable return shipping (or provide a prepaid label) unless we determine the issue was caused by buyer mishandling after delivery. Unauthorized returns sent without our prior written approval may not be refunded, and return shipping in those cases is the buyer's responsibility.

How to start a return or claim

• Email support@cornerstonecards.shop within 48 hours of delivery

• Include your order ID, a description of the issue, and clear photos of the item and packaging

• Wait for our written approval and return instructions before shipping anything back

You can also reach us via our Contact Us page. Support hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time.

Refund processing time

Once we receive and inspect an approved returned item (or once we confirm a claim that does not require a return), approved refunds are typically issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Damaged or not-as-described products

If an item arrives damaged, is the wrong item, or has an undisclosed material defect, follow the claim process above. We review these cases individually and will work toward a replacement or refund as appropriate. This policy does not limit any non-waivable rights you may have under applicable state consumer protection law.

Cancellation policy

Orders cannot be cancelled after payment has been confirmed and fulfillment has begun. Please review your cart carefully before completing checkout. If we cancel an order (for example, due to inventory unavailability, pricing error, or suspected fraud), you will be refunded in full.